EmuBands Live Chat is our real-time support service, giving you instant, fully human access to our Artist Relations team. Whether you’re sorting out a release, or double-checking your details, our team is right there to help you directly within your EmuBands dashboard.
Who can access Live Chat?
Our Live Chat service is available exclusively to EmuBands Pro and Premium subscribers. Pro and Premium subscribers enjoy priority access to our Artist Relations Team, including a named Account Manager who will work with you to understand your catalogue, release plans, and goals.
You’re able to contact your account manager via direct email, bookable calls, or live chat. This means your questions are answered faster, with personalised support designed to help you release and promote your music more effectively.
If you’re currently on our Basic or Plus plans, upgrading to EmuBands Pro or Premium unlocks Live Chat, bookable video call support, and a range of advanced tools built to grow your audience.
What can I use Live Chat for?
You can use Live Chat to:
- Get real-time help with release setup, metadata or store updates
- Ask for advice on playlist pitching, or Smart Link optimisation
- Resolve account queries instantly
- Schedule one-on-one support calls with your Account Manager
It’s the fastest way to reach our team, perfect for artists, managers, and labels who want quick, expert guidance.
When is Live Chat available?
Live Chat is available Monday through Friday, from 11am-4pm UK time. If you’re a Pro or Premium user, you’ll be able to access it directly from the Support section of your account dashboard once logged in.
How is Live Chat different from email support?
While all EmuBands users can contact us via email, Live Chat gives Pro and Premium subscribers priority access and faster turnaround times. Just like our email support, a member of our Artist Relations team will handle your queries directly, ensuring you get personalised advice – the difference is you’ll receive real-time support.
For strategic discussions, you can also book a one-to-one call through your Live Chat..
Why upgrade to EmuBands Pro or Premium for Live Chat?
Our EmuBands Pro and EmuBands Premium plans aren’t just about faster support, it’s about professional-grade tools and features that help your music stand out. Along with Live Chat, you’ll gain access to:
- Playlist Pitching across Spotify, Amazon Music, Apple Music, Deezer, and more
- Royalty Payment Splitting for easy collaborator payouts
- Customisable Pre-Save/Smart Links, with in-depth analytics
- YouTube Content ID / Monetisation
- TikTok & YouTube profile verification
Upgrading to Pro or Premium ensures your releases are professionally managed, efficiently supported, and maximised for exposure.
How can Live Chat help with Release Strategy?
Pro and Premium users can use Live Chat to discuss playlist submission strategies, and marketing with our team. Whether you’re preparing a press push or launching a Waterfall Release campaign, your Account Manager can provide tailored recommendations. We’ll help you make the most of your Pro or Premium subscription by ensuring your music is positioned for maximum reach from release strategy to pitching.
How do I upgrade to access Live Chat?
If you’re ready to access Live Chat and other Pro/Premium tools, you can upgrade from your account dashboard under the Subscription section.
If you already have an active subscription, and want to upgrade, you’ll only pay the difference between your current plan and Pro or Premium.
Because your music deserves human support.
Music moves fast, so we do too.
With EmuBands Live Chat, you’re not talking to a chatbot, you’re connecting with real humans who care about your music.
Join EmuBands Pro or Premium to get Live Chat and expert guidance built around your goals, your releases, and your success. Explore your options.
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About EmuBands
Formed in 2005, EmuBands is the trusted partner of thousands of artists, labels and managers across the world. With supercharged release features and expert support, we provide a low-cost solution to distribute your music, allowing you to retain control of your copyright and keep 100% of your royalties. Review our Pricing, Services, and Sign-Up today.