What is EmuBands Video Call Support?
EmuBands Video Call Support gives Pro and Premium users direct access to our Artist Relations Team through bookable video calls. It’s designed for artists, managers, and labels who want deeper, strategic conversations about their music, releases, and growth.
Whether you’re planning a complex release campaign, preparing for playlist pitching, or need assistance with your account, our team is available to meet with you via video calls, offering real, human insight that goes beyond chat or email.
Who can book Video Call Support calls?
Our Video Call Support service is available exclusively to EmuBands Pro and EmuBands Premium users.
These users already enjoy priority access to our Artist Relations Team through Live Chat and email but video calls take it a step further, connecting you directly with your named Account Manager.
If you’re currently on a Basic or Plus plan, upgrading unlocks not just Video Call Support, but Live Chat, Playlist Pitching, Pro Smart Links, and advanced royalty tools designed to help your music thrive.
What can I use Video Call Support for?
You can book a Video Call Support session to discuss:
- Release planning and scheduling, including Waterfall strategies
- Playlist pitching strategy
- Royalty Payment Splitting
- Distribution best practices
- Any queries about our services or your Dashboard
- Marketing advice, Smart Link setup, or profile verification
- Long-term release strategy
When is Video Call Support available?
You can book sessions directly via your account manager through a Calendly link, that you can obtain via email or Live Chat. Appointments are scheduled in advance to make sure your Account Manager can prepare insights specific to your queries.
How is Video Call Support different from Live Chat or email?
While Live Chat and email are perfect for quick questions or real-time troubleshooting, with Video Call Support, you’ll meet directly with your Account Manager for a one-on-one session, ideal for strategy discussions, campaign planning, and more.
How to get the most out of EmuBands Video Call Support?
Your time with your Account Manager is valuable, so a little preparation helps you make the most of it.
Here’s how to make sure your Video Call Support session delivers maximum impact:
Arrive with a plan – Know what you’d like to discuss, whether that’s release timelines, pitching strategy, queries etc. Clear goals make for focused, productive sessions.
Bring key details – The more context you share, the more actionable the advice.
Ask specific questions – Use the time to dig into strategy or clarify decisions. These sessions are ideal for insight and direction.
Why upgrade to EmuBands Pro or Premium for Video Call Support?
Upgrading to EmuBands Pro and EmuBands Premium doesn’t just unlock faster support, it gives you access to a full suite of professional tools and expert guidance, including:
- Playlist Pitching across Spotify, Amazon Music, Apple Music, Deezer, and more
- Royalty Payment Splitting for easy collaborator payouts
- Customisable Pre-Save/Smart Links, with in-depth analytics
- YouTube Content ID / Monetisation
- TikTok & YouTube profile verification
With Pro or Premium, you’re building a strategy for sustained growth, with expert support to back it up.
How do I book a Video Call Support session?
If you’re a Pro or Premium subscriber, you have a dedicated Account Manager. Book a call directly through the link in their email signature to choose a time and confirm instantly.
If you’re not on a Pro or Premium plan, upgrade via your dashboard under Subscription, you’ll only pay the difference, with no need to restart or re-upload your releases.
Real guidance. Real growth.
EmuBands Video Call Support gives you meaningful, human guidance, the kind that helps your career move forward with confidence. With real conversations, expert advice, and a team who knows your music, you’re never left guessing. Upgrade to Pro or Premium today and book your first Video Call Support call.
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About EmuBands
Formed in 2005, EmuBands is the trusted partner of thousands of artists, labels and managers across the world. With supercharged release features and expert support, we provide a low-cost solution to distribute your music, allowing you to retain control of your copyright and keep 100% of your royalties. Review our Pricing, Services, and Sign-Up today.